Contact
Frequently ask questions
If you would like to make a return please email sales@chathelabel.com for further assistance.
If you would like to make a return please email sales@chathelabel.com for further assistance.
Please refer to the description of individual item(s) for measurements and sizing notes.
We are always happy to help customers with sizing enquiries, please email sales@chathelabel.com with any questions you have.
Please refer to the description of individual item(s) for measurements and sizing notes.
We are always happy to help customers with sizing enquiries, please email sales@chathelabel.com with any questions you have.
You can request to cancel your order by emailing sales@chathelabel.com it is worth knowing that due to the high volume of orders and shipping process, changes or cancellations are unlikely once an order is placed.
However you can go through our returns or exchange process upon receiving your item(s).
You can request to cancel your order by emailing sales@chathelabel.com it is worth knowing that due to the high volume of orders and shipping process, changes or cancellations are unlikely once an order is placed.
However you can go through our returns or exchange process upon receiving your item(s).
My item is faulty?
For faulty garments please do not send the item(s) back to us until you have emailed sales@chathelabel.com stating your order number, contact number, order name and address and your reason for return.
Your faulty goods case must be raised with in 48 hours of receiving item(s) and returned within 14 days of receipt. Please note all faulty items will be sent for a professional inspection, once we have verified the fault a repair, exchange or refund can be issued.
Item(s) washed or scented will not be accepted for repairs, exchange or refund.
Received the wrong order?
If the item you received is not what you originally ordered, please contact sales@chathelabel.com stating your order number, contact number, order name and address and your reason for return. We will then advise on how to take further action.
My item is faulty?
For faulty garments please do not send the item(s) back to us until you have emailed sales@chathelabel.com stating your order number, contact number, order name and address and your reason for return.
Your faulty goods case must be raised with in 48 hours of receiving item(s) and returned within 14 days of receipt. Please note all faulty items will be sent for a professional inspection, once we have verified the fault a repair, exchange or refund can be issued.
Item(s) washed or scented will not be accepted for repairs, exchange or refund.
Received the wrong order?
If the item you received is not what you originally ordered, please contact sales@chathelabel.com stating your order number, contact number, order name and address and your reason for return. We will then advise on how to take further action.
Customs charges are always the responsibility of the buyer, as they vary by country. We do not take any liability for custom charges.
We are always happy to assist and help customers with shipping issues but recommend to contact the courier first in relation to any taxes or unpaid duties.
Customs charges are always the responsibility of the buyer, as they vary by country. We do not take any liability for custom charges.
We are always happy to assist and help customers with shipping issues but recommend to contact the courier first in relation to any taxes or unpaid duties.
Shipping
EU orders
All European orders are sent with FED EX/DPD tracked and signed service. Deliveries can take up to 10 working days (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm. We do not take any liability for custom charges.
Rest of the world
All Worldwide orders are sent with FED EX/DPD tracked and signed service. Deliveries can take up to 10 working days (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm. We do not take any liability for custom charges.
International Returns
If you would like to make an international return please email sales@chathelabel.com for further assistance.
Please do not use the online return link, this is for UK customers only.
Costs for returns are the customers responsibility and any unpaid duties or taxes will be deducted from your refund.
Shipping
EU orders
All European orders are sent with FED EX/DPD tracked and signed service. Deliveries can take up to 10 working days (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm. We do not take any liability for custom charges.
Rest of the world
All Worldwide orders are sent with FED EX/DPD tracked and signed service. Deliveries can take up to 10 working days (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm. We do not take any liability for custom charges.
International Returns
If you would like to make an international return please email sales@chathelabel.com for further assistance.
Please do not use the online return link, this is for UK customers only.
Costs for returns are the customers responsibility and any unpaid duties or taxes will be deducted from your refund.